I have to set short description for HR Case.

niveditakumari
Mega Sage

Hi, 

 

I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person. 

 

Regards, 

Nivedita

 

 

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

Hello @niveditakumari 

 

Please refer to this thread https://www.servicenow.com/community/hrsd-forum/default-hr-case-short-description-and-source-fields/... and apply the solution suggested by Ankur.

 

Hope this helps.

View solution in original post

9 REPLIES 9

@Sandeep Rajput 

Thanks for the reply, I'm unable to find out where the HR Service onChange is located in UIB which change the short description, I can do the same for the subject name if I can locate that. Will you advise me on that. Thanks!

@Dharma Liyanage This is going to be a simple onChange client script on the sn_hr_core_case table which you can create from the client script module in the backend. No need to create anything on the UIB side.

Thank You @Sandeep Rajput that works.

Only trouble is we have to have the script on other tables like : sn_hr_core_case_total_rewards

 

 

@Dharma Liyanage In this case, if the client script is written on sn_hr_core_case table, and you need to make this script run on all child tables then you need to check the Inherited checkbox on the client script form. This will make client script run on all the extended tables of sn_hr_core_case table. sn_hr_core_case_total_rewards is a child table of sn_hr_core_case table.

@Sandeep Rajput 

Great 🙂

Thanks a LOT!