In portal I have to minimize catalog item in search results.

niveditakumari
Mega Sage

‎10-10-2023 07:31 AM

Hi, 

 

In portal I have to minimize catalog item in search results. We are having search box in portal I have to minimize search results I don't want to show catalog item general inquiry in search results. 

How can we achieve that. 

 

Regards, 

Nivedita

 

 

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Susan Britt
Mega Sage
Mega Sage

‎10-12-2023 08:32 AM

Are you using the General Inquiry catalog item/service in Now Mobile as a quick action?  If not, and you are only utilizing it maybe for manually created cases or inbound actions, I would recommend deactivating that OOB catalog item.  I like to have more specific inquiry type catalog items related to the COEs for HRSD (e.g., Benefits Inquiry, Payroll Inquiry).

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