Increase the height of the description field in the HR Agent workspace?

[Vasu20]

how to increase the default height of the description field in the HR workspace of servicenow without using the scroll or using the icon to drag and increase the height?

[rcard11]

Any updates on this?  We are having the same issue.  The description field is so small, users have to expand it every time they view a case.

[Vishnu_27]

Hi @Vasu20 , I have the same requirement as you, Were you able to achieve this in the HR agent workspace?

[Vasu20]

Hi @Vishnu_27 once the word text increases 2000 words then the scroll bar appears automatically, however the text box size cannot be increased manually.

Thank you.

[jmadden90]

I got an answer from now support on this.
For static resizing of the field:

About this task

HTML field height is configured per HTML field.

Procedure

1. Navigate to a record with an HTML-type field that you want to change.
   For example, select an incident, problem, or knowledge record.
2. Right-click the field label (for example, Article body) and select Configure Dictionary.
3. In the Related Links section, select Advanced View.
4. In the Attributes field, enter editor.height=X, where X is the desired height.
   For example, editor.height=250
   Note: HTML fields can range from 72 to 2000. HTML fields are by default 64.

For dynamic resizing of the field:

1. Navigate to All > System Properties > All Properties
2. In the search bar, enter glide.ui.html.editor.v5.enabled_plugins and select the property.
3. In the value field, add autoresize. (single space then type in)
4. Select Update.
   The autoresize plugin is active.
5. Navigate to a record with an HTML-type field that you want to change. For example, select an incident, problem, or knowledge record.
6. Right-click the field label (for example, Article body) and select Configure Dictionary.
7. In the Related Links section, select Advanced View.
8. In the Attributes field, enter editor.plugin=autoresize

Source: https://www.servicenow.com/docs/csh?topicname=tinymce.html&version=latest

[Vishnu_27]

Hi @Vasu20 @jmadden90 ,

Thank you guys, I was able to solve my issue with the approach Joshua mentioned. 🙂