Integration SN SuccessFactors Pull To-Do's

[Max10]

Hi Colleagues,

here again a question regarding the integration between SN and SuccessFactors.

Prelude:

I was now able to establish a connection between my SN instancen and the corresponding SuccessFactors instance. It works that far, that the employee data that I change in SucessFactors are always pulled to SN. Further, also if I impersonate (in SN) a user that I previously pulled from SuccessFactors and create a new To Do for me, this is afterwards successfully passed (pushed) to SuccessFactors.

Problem:

If I create a To-Do for an employee in SuccessFactors directly, then it is not pulled to SN no matter what I do 🙂

I already used this:

https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/ver...

The log says : Warning: No data pulled for the service Refresh Session Tokens.

Maybe this helps, but maybe not because it seems like there is a valid session token.

Question:

Can you please guide me through solving this problem?

Best Regards

[Ashutosh Munot1]

HI,

Did you use oAuth authentication? If yes then check the expiration of certification and is it working fine or not.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0791140

Thanks,
Ashutosh

[michaelj_sherid]

@max Did you run the ToDo synch job manually? SFSF does not trigger in real time to push the tasks from SFSF to HRSD. We use the scheduled job to pull tasks from SFSF.

If you have run the ToDos job manually, do you see the tasks in the staging table in HRSD?

Regards,

Mike

[Max10]

@michaelj.sheridan yes, I did it manually. I expected that the to-dos from SFSF are not pushed to SN "instantly". And I also see some To-Dos in the staging table: sn_hr_integrations_todo_inbound_staging.

But I think there are some to-dos missing. But maybe I am wrong.

Is the next step to transform the entries from the staging table to the target table? If yes, how do I do this and what do I need to do that it happens automatically?

[michaelj_sherid]

@Max  The Pull ToDos would automatically transform when the job ran. Do you see any errors with the tasks that were pulled in?

Regards,

Mike