is the Total viewcount on knowledge cumulative or per published article?

CheriShafer
Tera Contributor

‎07-17-2025 10:41 AM

I've been asked if the total view count on a knowledge article is cumulative or per published article. Each version has a view count number and it seems like it only grows larger, which is why the question. Thanks!

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Zach Koch
Giga Sage
Giga Sage

‎07-17-2025 12:05 PM

These two articles may help answer your question

How to tell how many views an kb article has had 
Knowledge View Count and Use Count 
It is controlled by a property glide.knowman.view_age.days which defaults to 30 days

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!
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CheriShafer
Tera Contributor
In response to Zach Koch

‎07-17-2025 01:13 PM - edited ‎07-17-2025 01:13 PM

Unfortunately, those do not help. I understand how to see the view count, etc. What I'm asking is...if I have an article with 2 versions. V1 says viewed 10 times, V2 says viewed 15 times. Was V2 actually viewed 15 times or was it viewed only 5 times - and the cumulative total times of all versions viewed is 15? 

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