Issue opening the attachments from the portal.

[Subhadip Roy]

Hi,

There is an issue persuing when some users are trying to view the attachments on the HR cases from the portal. They are getting an error like "Requested attachment does not exist".

But upon checking the sys_attachment table in the backend, the attachment is fine and can be downloaded from the sys_attachment table.

Please let me know what could be the issue that some of the users are getting this error while downloading the attachments from the portal for the HR cases.

Screenshot attached.

Thank you

Subhadip

[Susan Britt]

Confirm you do not have any custom ACL on the sys_attachment table.

[Community Alums]

Hi Subhadip Roy

actually sys_id is mismatching that's why your facing that issue go through the step below and solve your problem.

Step 1 : go to the sys_attachment table serch with your file name and then in list view it self right click and open with xml file and take the sys_id 

Step 2: Take the sys_id and in your catalog file html window add your sys_id 

see the document 

Note : after attachment in lable that xls file it will automatically added to sys_attachment  go there and click on show xml for that file in list view take the sys_id and come to past it in html window in catalog see the screen shots if not get file please let me know 

for more details find the screen shots

Thanks & Regards

Pavana