Issue with Attached Knowledge Articles to HR Case records

[VictoriaSte]

Hi all,

When attaching a Knowledge Article to an HR Case record, the article does not get associated, and there are no entries being created in the "Knowledge Applied to Tasks" (m2m_kb_task) table. 

Does anyone have any ideas on how to resolve this?

Thank you in advance.

Best regards,
Victoria

[Ankur Bawiskar]

@VictoriaSte 

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If yes then close the thread by marking appropriate response as correct.

[VictoriaSte]

@Ankur Bawiskar ,

Unfortunately, no. I will create a support case. Thank you for your effort! It's very much appreciated.

Best regards, 

Victoria