Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Issue with Attached Knowledge Articles to HR Case records

VictoriaSte
Giga Guru

‎01-23-2025 02:59 AM

Hi all,

When attaching a Knowledge Article to an HR Case record, the article does not get associated, and there are no entries being created in the "Knowledge Applied to Tasks" (m2m_kb_task) table. 

Does anyone have any ideas on how to resolve this?

Thank you in advance.

Best regards,
Victoria

 

 

0 Helpfuls
  • 871 Views
16 REPLIES 16

Ankur Bawiskar
Tera Patron
Tera Patron
In response to VictoriaSte

‎01-23-2025 08:47 AM

@VictoriaSte 

Did that link work for you?

If yes then close the thread by marking appropriate response as correct.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

VictoriaSte
Giga Guru
In response to Ankur Bawiskar

‎01-23-2025 09:05 AM

@Ankur Bawiskar ,

Unfortunately, no. I will create a support case. Thank you for your effort! It's very much appreciated.

Best regards, 

Victoria 

0 Helpfuls