Knowledge Articles Attached to a Case

[Florencia Lucer]

Hello Everyone.

Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article?

Thank you,

Florencia

[Anurag Tripathi]

Hi,

check this

Attached KB Article on Incident Report - IT Operations Management - Question - ServiceNow Community

-Anurag

[Musab Rasheed · Accepted solution]

Hi,

Use below link to see how many cases have KB articles attached. Mark my answer as correct if that helps.

https://yourinstance/m2m_kb_task_list.do?sysparm_query=task.numberSTARTSWITHHRC&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

Regards

[Vishnu Prasad K]

Hi Lucero,

Articles attached to a task are stored in m2m_kb_task table. You can report on this table

[John Zhang1]

Hi Florencia

There are different approaches for your requirements.  I think the following a post has a good solution you need.

How can I create a report that shows incidents that have knowledge articles attached?

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct