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‎05-03-2022 06:29 AM
Hello Everyone.
Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article?
Thank you,
Florencia
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‎05-03-2022 06:49 AM
Hi,
Use below link to see how many cases have KB articles attached. Mark my answer as correct if that helps.
https://yourinstance/m2m_kb_task_list.do?sysparm_query=task.numberSTARTSWITHHRC&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true
Regards
Regards,
Musab
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‎05-03-2022 06:47 AM
Hi,
check this
Attached KB Article on Incident Report - IT Operations Management - Question - ServiceNow Community
-Anurag

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‎05-03-2022 06:49 AM
Hi,
Use below link to see how many cases have KB articles attached. Mark my answer as correct if that helps.
https://yourinstance/m2m_kb_task_list.do?sysparm_query=task.numberSTARTSWITHHRC&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true
Regards
Regards,
Musab
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‎05-03-2022 07:22 AM
Hi Lucero,
Articles attached to a task are stored in m2m_kb_task table. You can report on this table

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‎05-03-2022 07:38 AM
Hi Florencia
There are different approaches for your requirements. I think the following a post has a good solution you need.
How can I create a report that shows incidents that have knowledge articles attached?
If my reply is Helpful/Correct, please mark the answer as Helpful/Correct