Knowledge Articles

nitesh83
Tera Contributor

‎02-23-2024 08:10 AM

Hello, 

 

In the current ( Utah version) , there are some occurrences in which two knowledge articles are having the same numbers . how it can be avoided and what business rule we need to put 

 

 

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Community Alums
Not applicable

‎02-23-2024 08:49 PM

HI @nitesh83 ,

To avoid inserting Knowledge articles with duplicate numbers into a production environment:
  • Do not import demo data articles in production environment.
  • Verify the numbers of the articles to be inserted to make sure they are not already in use.
  • Create a before insert business rule on the Knowledge table (kb_knowledge) to ensure the new number is not already in use.
You can also update the initial value for the Knowledge Number field so that newly created articles do not conflict with existing articles.
  1. Navigate to System Definition > Number Maintenance.
  2. In the Table column, search for and select Knowledge.
  3. In the Controls related list, in the Number field, update the count to a number greater than the largest value already in the system.
  4. Click Update.

 

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