Knowledge articles
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‎04-12-2024 07:09 AM
Hi All,
We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user criteria on can contribute then they can see all the articles. Please explain this.
Thanks in advance
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‎04-12-2024 08:53 PM
Hi @kali,
Please follow the below link get more insights about access of Knowledge base & Article.
Managing access to knowledge bases and knowledge articles (servicenow.com)
In Knowledge Article you can add 'Can read' condition, below screenshot as your reference.
Please mark helpful & accept answer if it's worthy for you.
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‎04-15-2024 06:32 AM
Hi @abirakundu23,
I tried the can read on the knowledge base it is not working but if i put it on can contribute it is working . I want to know why if i put it in can contribute it is working and why can read is not working on the knowledge base level
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‎01-13-2025 09:43 AM
My guess is that you are populating the "Can Read" field on Articles but are trying to put a "Users who can access all Articles" as a "Can Read" on the Knowledge base to override that Article level "Can Read"?
Unfortunately in this case, that is the opposite order that it filters.
It will first determine if a user can read the Knowledge base and then further evaluate if the user can read the Article itself. If the user does not pass the Article's "Can Read", then the user will not be able to see the Article even if they pass the Knowledge Base's "Can Read".
Contributors get access to read all Articles in the Knowledge Base (assuming they do not hit a "Cannot" condition and/or functionality your Company may not use like "Ownership Group") because they must maintain the Articles in the Knowledge Base so they need to be able to see all Articles so that they can update them when needed.
More info can be found in the "Flowchart showing how read access to a knowledge article using user criteria is evaluated." section of the "Managing access to knowledge bases and knowledge articles" ServiceNow Docs.