Knowledge Bases vs. Category

[rosenst22]

Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should there be 3 knowledge bases - IT America, IT England, IT, APAC. They are all different audiences. I'm leaning one way, but what are the advantages/disadvantages of each method.

[AndersBGS · Accepted solution]

Hi @rosenst22 ,

it really depends on your company and the structure you would like to create within your company. Please note, that user criteria (who can view / who cannot view) can be set at knowledge base level or/and knowledge base level, but NOT at knowledge category level.

So basic, your question is more an individual design question instead of a configuration question.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders