Knowledge Feedback Task generated when feedback user clicks "No Thanks" on feedback form

Harsha38
Tera Guru

‎10-20-2023 02:26 AM

@Musab Rasheed 

How to stop to generate feedback tasks when user clicks "No Thanks" on feedback form. Kindly reply ASAP. Its an urgent requirement

0 Helpfuls
  • 457 Views
3 REPLIES 3

Musab Rasheed
Tera Sage
Tera Sage

‎10-23-2023 01:41 PM

Should be easy thing, check knowledge properties, check below threads

https://www.servicenow.com/community/hrsd-forum/disable-knowledge-feedback/m-p/1324737

https://www.servicenow.com/community/itsm-forum/stop-feedback-task-creation-on-providing-rating-on-k...

Please hit like and mark my response as correct if that helps
Regards,
Musab
0 Helpfuls

Harsha38
Tera Guru
In response to Musab Rasheed

‎10-25-2023 09:30 PM

Hi @Musab Rasheed The solution which you provided is not working. Can you give me another solution

0 Helpfuls

Gianluca Roncat
Tera Expert

‎03-14-2024 05:20 AM

I have the same problem, Vancouver release, if you click "No Thanks" or the X to close the windows. Any suggestion?

0 Helpfuls