Lifecycle Event Case - Playbook - Activity Set launched while previous Activity Set is not Complete

[psypniew]

Hello community,

    I need to understand why an Activity Set (Pre-Boarding) is launched while previous Activity Set (Pre-hire) is not Complete in a Lifecycle Event Case.

Here is the Activity Set configuration:

Here is the Lifecycle Event:

Here is the Playbook:

The Lifecycle Event Case is created from a UI Action with a Script. Here is the Script:

// Change the state to Closed Complete (105)
current.state = 105;

// Create a new sn_hr_le_case record
var leCaseGR = new GlideRecord('sn_hr_le_case');
leCaseGR.initialize();
leCaseGR.state = 10;
leCaseGR.subject_person = current.subject_person;
leCaseGR.opened_for = current.subject_person;

// Assign the specific HR Service
leCaseGR.hr_service = '2b72fe801b4c6e5063b2a8e8b04bcb8b';

leCaseGR.insert();

// Update the current case
current.update();

// Notify the user
gs.addInfoMessage('Case clôturé avec succès, un nouveau Lifecycle Event Case Onboarding a été créé et est disponible dans le HR Agent Workspace');

// Redirect to the current record
action.setRedirectURL(current);

[abirakundu23]

Hi @psypniew ,
Is there any active activity under "Pre-Hire" activity set ?

[psypniew]

Hi  @abirakundu23,

Yes, I have an active Activity under Pre-Hire Activity Set, of type HR Case.

Here is the Activity:

And here are the Lifecycle Event Tasks on the Lifecycle Event Case:

And Activity Set Contexts:

[psypniew · Accepted solution]

Hello community ,

I solved the issue by adding a new activity under "Pre-Hire" activity set.

Here is the new version of the Activity Set Context on the Lifecycle Event Case:

The existing active activity was using a custom Fulfiller activity which caused the workflow to not run correctly.