Lists on base HR Workspace not visible for non-admin users

[Lukasz Bojara]

Hello HR Experts,

We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. 

To clarify:

1. Users have sn_hr_core.basic role
2. Users have workspace_user role
3. Users have canvas_user role
4. Users have access to HR cases as they have no issues while working from the "standard" UI. 
5. Audience for those lists is set to sn_hr_core.case_writer role, which they have.
6. Lists are there, admin can see it.
7. It is not a custom workspace, it an OOTB one.

So to summarize, the issue is only connected to Agent Workspace for HR Case Management and only for non-admin users.

I have debuged the Securty Rules, I see that access those lists is denied but the 4 ACLs listed below are not evaluated at all, maybe becouse those are OOTB ones from global scope, but you can not just replicated them for Workspace scope, the * ones can only be created from global.

 Any Ideas?

[CelesteGro]

Hi @Lukasz Bojara 

We are experiencing the same issue with the same set up. Were you able to fix the issue? 

[Hariskanthini]

Thank you so  much for your response, it worked for me!

[CelesteGro]

Hello,

We are experiencing the same issue where non-admin users cannot see the lists under the "Lists" column, but all of the above items are all set up. We originally had a classic workspace and have since downloaded the HR configurable workspace plug. We haven't created any new lists or variants. All OOB. Any other ideas what it could be? 

[Pradeep Thipani]

Hi @CelesteGro ,

Can you verify the OOB list are applicable to non-admin users?

sys_ux_applicability_m2m_list - Modify the script to make the field visible only to non-admin users with specific roles.

Thanks,

Pradeep

[CelesteGro]

I can verify that all lists are applicable to non-admin users. There is an sn_hr_core.case_reader  and sn_hr_core.case_writer  role for each list. I also did a test of deactivating all of the list categories and lists under each category except for the "All HR cases " category and "All" list and the non-admin users can still not see the Lists.