Macro text templates

[kali]

Hi All,

If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance

[Anurag Tripathi]

Not Really, this doesn't exist in ServiceNow.

However using now Assist you can get some features like Auto Resolution Notes Generation / Record Summarization etc.

[abirakundu23]

Hi @kali,

Not really present this feature in ServiceNow as of now.
However, we have similar closest feature available in ServiceNow - where you get auto resolution note as per issue described or Summarization of entire case or incident using now Assist in GEN AI.
Some good resource as reference for GEN AI:

ServiceNow Learning 134: How to setup a ServiceNow... - ServiceNow Community

ServiceNow Learning 133: Advanced features of GenA... - ServiceNow Community

ServiceNow Learning 132: How to enable GenAI and i... - ServiceNow Community

Please mark helpful & accept resolution if worthy for you.