Make related list tabs mandatory
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03-26-2025 07:52 AM
For ER cases, when an agent is closing the case, few tabs (like allegation/corrective actions) from the related list needs to be mandatory. Is it possible to do? If yes how this can be achieved?
Thanks in advance!!
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03-26-2025 07:57 AM
Hi @VaishaliJ
Related lists are nothing but relationship between different records.
So, it's not possible to mandate related lists. It doesn't makes any sense to mandate related lists.
Hope this helps.
Regards,
Siva
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03-26-2025 08:03 AM
you cannot make related list mandatory as those are not fields.
You can use before update business rule on ER case table
Condition: Status Changes to Close
Script:
// check if records are there in related list table name
// if not present then use current.setAbortAction(true) to stop the update
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader