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02-29-2024 03:57 AM
Hi Team,
I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.
Does any one have any idea.
@Ankur Bawiskar Do you have any idea?
Solved! Go to Solution.
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02-29-2024 04:45 AM
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-29-2024 04:22 AM
Yes If I search it by using other Meta tags mentioned in the field it works.
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02-29-2024 04:45 AM
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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02-29-2024 04:18 AM
@Prateek Tyagi2 Is AI search available on your instance? If yes then the Meta search won't work. Here is a KB article talking about the same https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222714
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02-29-2024 04:23 AM
Hi @Sandeep Rajput This is not the case as all other meta tags in the record producer works properly.