Meta Keywords not working

[Prateek Tyagi2]

Hi Team,

I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.
Does any one have any idea.

@Ankur Bawiskar  Do you have any idea?

[Prateek Tyagi2]

Yes If I search it by using other Meta tags mentioned in the field it works.

[Mark Manders · Accepted solution]

https://www.servicenow.com/community/now-platform-forum/search-suggestion-in-service-portal-doesn-t-...

[Sandeep Rajput]

@Prateek Tyagi2 Is AI search available on your instance? If yes then the Meta search won't work. Here is a KB article talking about the same https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222714

[Prateek Tyagi2]

Hi @Sandeep Rajput This is not the case as all other meta tags in the record producer works properly.