Need help to find the UI Policy that shows a field on a form

[Sruthi17]

I see a UI Policy that hides "Pdf_template" on HR Case table. 

But on one of the child table HR Total Rewards, the field "Pdf_template" is visible.

I need to  find which UI Policy or client script shows this field on the form

I tried to search UI actions, where the field_ name is "pdf_template" - unfortunately there is no other UI actions for this field

I tried to search client script, where contains "pdf_template" - unfortunately no client scripts related to this.

Im confused what else could set the visibility on the form?

[Chaitanya ILCR]

Hi @Sruthi17 ,

I see OOB it's hidden on the HR Total rewards case table

so it must be custom in you instance

1. is Pdf_template field a mandatory field on the HR Total rewards case? if yes it will show up regardless of the UI policies

2. check if there is any other UI policy or Client Script on the HR Total Rewards table which might be making the field visible or making it mandatory 

client script you can check by script contains pdf_template

check if there are any UI policies with script or something which you might have missed

check it the OOB UI policy is modified 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Sruthi17]

Hi CHaitanya,

Yes I checked all these earlier and still cannot find the cause

I have checked

1. All UI Actions, where field equals "pdf_template". Result: only one UI Action to hide

2. All client scripts, that contains "pdf_template". Result: No related script that updates pdf_template

3. UI Policy script that contains "pdf_template. Result: No UI Policy found

4. I've checked "pdf_template" is not mandatory in "HR Total Rewards" table

[Chaitanya ILCR]

Hi @Sruthi17 ,

1. you can refer this to and enable a user preference that'll let you use UI 16

https://www.servicenow.com/community/servicenow-ai-platform-articles/changing-between-next-ui-and-ui...

you can refer this video on how to use the field watcher 

https://www.youtube.com/watch?v=ue-5ExfrOcg

2. you can use field watcher by switching to the UI16

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR]

HI @Sruthi17 ,

Thanks for marking my response as helpful 

please let me know if you have found the issue and what's causing it ?

if your issue is resolved could you please accept the response as a solution and close the thread?

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya