Need to create a Module in agent workspace to display KB articles that are users region specific
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‎07-14-2024 11:50 PM - edited ‎07-14-2024 11:51 PM
Hi
I need to create a new module in agent workspace, that module it should display the user's region-specific KB articles should be shown, like for example if India employee opens the module all India kb articles it should be visible
The condition i am not able to find in conditions field and i do not see any advanced option to create script,
please help me to resolve the issue
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‎07-15-2024 11:20 PM
Hello,
I think the best option is to write a script include to get the expected result.
You can then call this script in the conditions like this:
javascript:new <Record_Name>().<Function_Name>();
You can also find more example here:
Creating dynamic JavaScript filters in reports - Support and Troubleshooting (servicenow.com)