Need to create a Module in agent workspace to display KB articles that are users region specific

sri vijaya
Tera Contributor

Hi

I need to create a new module in agent workspace, that module it should display the user's region-specific KB articles should be shown, like for example if India employee opens the module all India kb articles it should be visible

The condition i am not able to find in conditions field and i do not see any advanced option to create script,

please help me to resolve the issue

srivijaya_0-1721026168412.png

 

1 REPLY 1

Wessel van Enk
Tera Guru
Tera Guru

Hello,

I think the best option is to write a script include to get the expected result. 
You can then call this script in the conditions like this:

javascript&colon;new <Record_Name>().<Function_Name>();

You can also find more example here: 
Creating dynamic JavaScript filters in reports - Support and Troubleshooting (servicenow.com)