Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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• CSM Configurable Workspace

Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

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Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

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"49 Tickets by Morning": How We Solved the Mystery of Discovery Overwriting Our Maintenance Status

Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice   Hello fellow ServiceNow practitioners,   Have you ever come into work to find your queue flooded with unexpected tickets? We did. I want to share a rea...

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• Best practice
• Change Management
• CMDB
• Discovery
• Install Status
• Operational Status
• WLC

Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

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.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

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Asset Attestation using asset criteria

Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...

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Hide variables that weren't filled in the request in Workspace

Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...

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Configuration > IntegrationHub ETL is not found to complete my learning course in my INSTANCE

I am not able to get the Integrationhub ETL under the  Navigate to Configuration > IntegrationHub ETL i am using  ServiceNow Platform Implementation (Zurich) (Course) /  SNPI - Import CMDB Data (Content) .i completed course 95% but due to this Integr...

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Auto scaling group vulnerabiities from Wiz

How do you not bring in autoscaling groups from wiz into servicenow ? we did not see an option to tweak the configuation in the configure option. Anyone have any ideas?

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Unable to select "sys_journal_field" table in Lookup Record action in Flow Designer

I'm Unable to select "sys_journal_field" table in Lookup Record action in Flow Designer, is it expected behaviour? If so then what is the alternative? here I don't want to use Business rule. Requirment is... whenever Additional comment changes  ANDad...

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workspace uib

Hii,why is this category showing duplicate?thanks and regards,Mohammed Shariqh  

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Assistance Needed: Export Emails as PDF from Incident Form

 Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...

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what will captur in update sets

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