OFFBOARDING Cases

[cspra]

Hi Folks,

I am familiar with SN but newbie in HR application.  I would like to get your recommendation in addressing our Business need.  This is about the INACTIVE HR Profiles or users that we would still like to handle post offboarding process.  We would still need to create cases for an inactive user include support of involuntary and voluntary separation processing, offboarding of a separated employee, support of unemployment claims post-separation, and legal documentation requests for a separated employee related to litigation or investigation. We also have the potential scenario to support around terminated employees who are rehired into the company, and case management is required for new cases prior to the time the inactive record would become active again in ServiceNow, and need to discuss the process around rehires based on the active/inactive profile creation process.

Any best practice approach in handling this?

[Ashok Antony1]

ServiceNow, by default, takes only Active users into account. If you want your "Inactive" users to be eligible for certain tasks, you need to be able to retain their HR Profiles. One way I can see this can be done is by keeping their active flag as "Active" while distinguishing their state by a different field. Say "Emp State". Emp State can be "Employee" or "Retired" or "Contractor" etc. Now, use your HR criteria to generate HR Profiles for only certain employee types you need while keeping everyone active. This would help you keep supposedly inactive users still active in the system and be eligible for HR Profile; at the same time, you'd know to distinguish them based on their Emp State.

[cspra]

Thanks Ashok.  I'll bring this up as one of the options.

Folks, while I will mark this as potential correct answer, I'll be glad if anybody could provide additional input.  Thanks.

[Kiel Sanders]

The Employee Service Center licenses the support of inactive employees such as retirees and alumni.  Offboarding can be facilitated through the Enterprise Onboarding & Transitions application, with the Employee Service Center being the front-end for the offboarded employee to complete their tasks and have access to relevant HR service delivery information post-employment.

[cspra]

Thanks Kiel.

Right now, the direction is to come up with interim solution with our current setup.  There was this suggestion to allow designated end-users to access INACTIVE users and add them to SUBJECT FOR, etc.

This is still yet to be confirmed if feasible.