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ā06-10-2019 12:11 AM
Hi,
On my record I have variable called name referenced to sys_user table.
After form submission form the portal why the case description show the logged in user value as well next to the variable as orginal value
I'm aware this is populating from "hr_CaseUtils" script include by the method "_getDescriptionFromAnswers ".
How to avoid that.
Solved! Go to Solution.

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ā06-10-2019 01:37 AM
Tried, though because the blanc value it is ignored:
Tried with a ".", works so the getMessage theory is oke.
Only works on SP:
Of course you could also go for editing the Script Include like I described. Though I personally would avoid changing the Script Include if possible (then it's not out-of-the-box anymore and updates from patches/upgrades will ignored).
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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ā03-17-2021 06:46 AM
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ā03-12-2024 10:43 AM
I tried Mark's solution with the sys ui messages and it did not work for me.
I tried in app scope as well as global.
I found this SN KB article about the issue.
What I did was rename my RP variables to be more customized, so they do not match anything else.
This is what worked for me.