Original Value on HR case Description

SumanthMora
Mega Guru

Hi,

On my record I have variable called name referenced to sys_user table.

After form submission form the portal why the case description show the logged in  user value as well next to the variable as orginal value

find_real_file.png

I'm aware this is populating from "hr_CaseUtils" script include by the method "_getDescriptionFromAnswers ".

How to avoid that.

 

1 ACCEPTED SOLUTION

Tried, though because the blanc value it is ignored:

find_real_file.png

Tried with a ".", works so the getMessage theory is oke.

find_real_file.png

Only works on SP:

find_real_file.png

Of course you could also go for editing the Script Include like I described. Though I personally would avoid changing the Script Include if possible (then it's not out-of-the-box anymore and updates from patches/upgrades will ignored).

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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11 REPLIES 11

Renu9
Tera Contributor

Hi Mark, 

I created the same sys_ui_message. But still the original value is displaying in description . Could you please suggest what is missing here

find_real_file.png

Community Alums
Not applicable

I tried Mark's solution with the sys ui messages and it did not work for me.

I tried in app scope as well as global.

 

I found this SN KB article about the issue.

What I did was rename my RP variables to be more customized, so they do not match anything else.

 

This is what worked for me.