Parent case closure based on HR Task closure

[Suvetha S]

I have written a BR in hr task table  to close the parent case once the child HR tasks are getting closed. I have written the below script and instead of changing the state to Close Complete the parent case is getting moved to Awaiting Acceptance state. The backend value of Closed complete is 3 and its not taking the value. 

(function executeRule(current, previous /*null when async*/ ) {

var hrtask = new GlideRecord('sn_hr_core_task');
hrtask.addQuery('parent',current.parent);
hrtask.addActiveQuery();
hrtask.query();

if(!hrtask.next()){
var hrcase = new GlideRecord('sn_hr_core_case');
hrcase.addActiveQuery();
hrcase.addQuery('sys_id',current.parent);
hrcase.query();

if(hrcase.next()){
hrcase.state= '3';
hrcase.work_notes = "Case closed as all to-dos are completed";
hrcase.update();
}
}

})(current, previous);

[Hari haran]

Hi,

can you please modify this line and check.

hrcase.state= 3;

[Suvetha S]

Tried. Still the same

[Vinay Mishra3 · Accepted solution]

Hello @Suvetha S,

Please open the HR service record which and select 'Skip Automatic User Acceptance State' in Case Options field. Below is snapshot for reference. You don't need to make nay change in script.

Please mark correct/helpful if it helps you.

Regards,

Vinay

[Suvetha S]

Thank You Vinay. It worked

[Vinay Mishra3]

Hello Suvetha,

Could you please mark answer to helpful.

Regards,

Vinay