Pop up message after opening a new ticket

[Tal5]

Hi,

When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?

I would appreciate your assistance with this matter.

Thank you in advance.

Best regards, Tal

 

[Runjay Patel · Accepted solution]

Hi @Tal5 ,

You can create after BR to display message when new record inserted.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Runjay Patel · Accepted solution]

Hi @Tal5 ,

You can create after BR to display message when new record inserted.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Tal5 · Accepted solution]

Hi @Runjay Patel ,

Thank you very much for your response. I have not yet tried your solution, but after investigating the forum, I found a solution that is closer to an out-of-the-box (OOTB) approach. There is a system property called "glide.service-portal.notification_timeout.seconds" whose value can be adjusted to a number of seconds according to the user's request.

Thank you very much for your time and assistance.

Best regards,

Tal