Reference field values are not visible in Portal

[Ranjit Singh Ra]

I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. 

I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table. 

I have a variable in the HR Service which is referenced to the custom table. I have records in the custom table but still I am unable to see any records from the Portal. It says "no matching records found"

I have given the custom table Read ACL to my user, and also given the cmdb_read role to my user, still the same issue.

Please let me know what I can check to get this fixed.

Thank you.

[Ranjit Singh Ra]

Yes, I have set the Display to True for one field:

Still no difference.

[Nilesh Wahule]

Is there any specific requirement for inheriting table from Configuration Item Table? Also have you done any configuration to CMDB CI table ?

[Ranjit Singh Ra]

No configurations are done on the table. It's just that we need a table to store the IDs. We have a limitation of creating a table in HR Scope therefore created the custom table in Global and extending the Configuration Item table.

[Ranjit Singh Ra]

Interestingly,

I updated the table of the referenced variable to "Incident" and I am able to see incidents in that variable from the Portal.

It means, the issue is just with the custom table.

[Nilesh Wahule]

Yes, Because configuration item table is having restrictions and hence same restrictions are being applied to your trigger table, I would like to suggest create a Stand alone table instead of extending as there is security issues and as per your requirements you just want to store ID's , no dependency for CMDB CI table. 

Let me know if this works ...