Reminder notification from HR task template not firing

Dennis Ford · ‎09-08-2020

We are having an issue with HR task template reminders not firing. We set a due date for two days after the case was created. Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder". For "When to send (days)", we set it to one day. We left Interval(days) blank since we only want the reminder to send one time. We expected that the reminder notification would be sent one day before the due date, but it is not firing. I have attached a screen shot of our configuration on the HR task template. Am I misunderstanding something about the set up? Is there some background process/job that we needs to be running/activated to make the reminder notifications fire? Thanks in advance!

Willem · ‎09-08-2020

You have to set the interval days to the number of days you want to have between sending the reminder.

This can be a high number if you do not want to spam users, but it is used in the code behind this.

Can you try set it to a value (f.e. 5 days) and see if it works for you?

Also you can check:

- Is there a user/field specified to send the reminder to?

- Does the user have a valid email address?

- Does the user have notifications enabled?

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Willem · ‎09-10-2020

Thanks for sharing this Dennis! And thank you for marking Correct 🙂