Schedule entry(cmn_schedule) feasibility check

abirakundu23
Mega Sage

‎10-30-2023 07:39 AM

Hi All,

 

We have to create schedule for SLA but we have some holidays that need to include on schedule entries. We want to know is it possible for any particular region of country that holiday entries not applicable.

For exam: Boxing Day holiday is not applicable for one of region of USA , how can we configure in schedule? Is it possible ? If yes please guide for the steps accordingly.

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Abhijna Devulap
Tera Contributor

‎01-24-2025 06:27 AM

Hi @abirakundu23 ,

 

It is not possible to define holidays based on region, instead you can have different schedules for different regions and have different sla definitions based on regions you can trigger the sla definition