Scheduled report Included in email functionality
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06-27-2024 02:16 AM
Hi all,
I have send two reports in single email, I have created a scheduled report "Open tickets" and scheduled to run on daily basis. In the Included in email I have attached another report " Closed Tickets" this one also I scheduled at same time as above one. However, when the report runs I received two emails..
1."closed tickets" report email
2. "Open Tickets" email with two attachments.
As per the Logic, I should receive only the "2" option which has two attachments.
Can anyone suggest where did It went wrong..?
Thanks in advance
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Human Resources Service Delivery
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06-27-2024 04:12 AM
Did you also put a recipient in the 'included in email' record (the closed tickets)? Remove that. Then it will only be part of the 'Open tickets' email