send notification when a comment is made on case

[vasu11]

 as a fullfiller i should recieve the notification if requester add comments on the select case.

as a requester, i should recieve the notification if fullfiller add comments on the selected case.

[Ankur Bawiskar]

Hi,

did you check any OOB notification is present?

I found few

Regards
Ankur

[Roshan Tiwari]

Hi Vasu,

It would need some modification like create a BR on case table and add condition in When to Run section like comments changes and it would be after update BR.

Then in advanced script create JavaScript conditions like check when comments inserted on case form check for whether it's inserted by fulfiller then trigger event based notification else if check if comment is updated/inserted by requester then trigger another event based notification.

You also need to create 2 notification and 2 events.