Service Portal - Standard Ticket Header widget not showing for opened by user

[Khalnayak]

Hello,

Currently, the opened by user cannot see the standard ticket header in the portal.

It shows for the opened for user but not opened by.

we need to amend this so opened by can also see this standard ticket header

currently showing like this..

but should display like this:

I have had a look at the standard ticket configuration table but I'm not sure which table this bereavement record producer sits under and which one needs editing and how.

Can someone help me with this please.

[Khalnayak]

Hi @Ram Singh thanks but I do not understand how this is related to the standard ticket header and how will this help it show for opened by user?

currently the hr cases open filter looks like this for me:

[Khalnayak]

fyi @Ram Singh I did change the portal page to ticket and that completely removed the standard ticket header, which I presume only shows for HR ticket pages.

[Khalnayak]

@Ankur Bawiskar can you advise here?

[Khalnayak · Accepted solution]

ended up not using the widget and instead unticked the advanced box below and used the info fields.

worked exactly the same way!