Service Portal - Standard Ticket Header widget not showing for opened by user

[Khalnayak]

Hello,

Currently, the opened by user cannot see the standard ticket header in the portal.

It shows for the opened for user but not opened by.

we need to amend this so opened by can also see this standard ticket header

currently showing like this..

but should display like this:

I have had a look at the standard ticket configuration table but I'm not sure which table this bereavement record producer sits under and which one needs editing and how.

Can someone help me with this please.

[Community Alums]

Hi,

on the Tab Configuration form:

Visible

Conditions for the tab visibility. This is not displayed if the Advanced check box is selected.

Please refer to this doc and the configuration steps :https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/confi...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Khalnayak]

Hi Sandeep,

I'm seeing something like this:

sys id is javascript:new sn_hr_sp.hr_StTabVisibilty().hasTodo(current)

how do I amend this so opened by have visibility too?

[Khalnayak]

@Ankur Bawiskar @Pradeep Sharma @Mark Roethof @Dan Bruhn @Jaspal Singh @asifnoor @Ashutosh Munot @Harshvardhan @Allen Andreas @Sandeep Dutta 

[Anil Lande]

Hi,

Please check the script include sn_hr_sp.hr_StTabVisibilty and function hasTodo(). It must be returning true or false. If you want to show this section always then you can remove remove that condition. 

But before doing that please check logic of Script include function and see if you can change that condition.

Thanks,
Anil Lande