Snow HRSD and ITSM integration
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10-05-2023 10:32 AM
Dears,
I am looking for any documentation or details that allowing integration between HRSD and ITSM modules.
Thank you.
Kind regards,
Abdel
1 REPLY 1

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10-06-2023 02:15 PM
@elharab What is your use case for an integration? Out of the box we have Universal Requests which serve a purpose to allow a record to traverse from one Department/BU to the other, but was not meant to continuously assign the same request back and forth. This is the reason why knowing your use case would help to understand if your use case falls within the common practice of UR, or if something else can accommodate the need.
Regards,
Mike