ServiceNow HRSD + HCM Better together -- Part 2

[Gaurav Bajaj]

This is the continuation of previous blog post 

How They Work Together

Let’s look at a real-world scenario.

Imagine a new hire is joining your organization. Workday handles the official employment record, generates the offer letter, and manages payroll details. But onboarding isn’t just an HR task—it involves IT for laptop provisioning, Facilities for seating arrangements, and Learning & Development for orientation sessions.

This is where ServiceNow HRSD shines. It orchestrates the entire onboarding journey, pulling in tasks from multiple departments, sending timely reminders, and keeping the new hire informed. All those moving parts are seamlessly coordinated in one workflow.

Another example? An employee wants to transfer to another role. The transfer might trigger position changes in Workday or SuccessFactors, but ServiceNow manages the lifecycle event—making sure access is updated, new equipment is provisioned, and the employee’s transition is smooth.

How ServiceNow helps in building these user journeys seamlessly

ServiceNow has prebuilt integrations with all leading HCM system – workday, SAP success factor with multiple use cases. ServiceNow can OOTB bring the HR key datapoints( HR profiles, beneficiaries, dependents etc.) though the integration hub spokes as well P2P integration for specific HR request which originates from ServiceNow and data updates happens in HCM systems.

Why You Still Need Both

Here’s the important thing: Workday and SuccessFactors are not going away. They remain the backbone of your HR operations, the system of record for compliance and data accuracy.

But HRSD is the system of engagement. It reduces HR’s manual workload, eliminates scattered emails, and gives employees one simple, user-friendly way to get help.

A Quick Example from the Real World

I worked with a global organization that already had Workday in place. Employees were frustrated because they didn’t know where to go for answers—Workday for some things, an internal SharePoint for others, and emails for everything else.

After they implemented ServiceNow HRSD:

• Employees were provided with a unified HR portal to address all their requirements.
• Routine inquiries were promptly resolved through knowledge articles.
• HR agents were able to concentrate on more complex cases rather than responding to a multitude of emails.
• Onboarding times saw significant improvement as workflows integrated across HR, IT, and Facilities.

While the Workday remained the system of record, the overall employee experience underwent a remarkable transformation.

The Bottom Line

ServiceNow HRSD is not a replacement for your HCM or ERP systems like Workday, SuccessFactors, or Oracle; instead, it complements their capabilities. It serves as a user-friendly interface for HR, allowing employees to easily access services, find answers, and complete tasks without worrying about the underlying system in use.

So if you’re already running Workday or SuccessFactors, think of ServiceNow HRSD as the missing piece that connects your HR processes into a seamless, engaging employee journey.