Status of the HR case changing to Resolved even after we updated the status as Closed Complete

Community Alums
Not applicable

‎12-01-2022 07:19 AM

We got one requirement from our client that they don't want the "Resolved" state. HR cases needs to get closed directly without waiting for the user acceptance. We have made the "Resolved" state as inactive from the choice list so the Resolved state is not showing in the form. When we updated the state as "closed complete" it is moving to "resolved" state automatically.

 

Don't have any workflows configured for HR cases.

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Suzanne H
Tera Guru

‎12-01-2022 01:52 PM

@Community Alums 

'Resolved' is not an OOTB State on the HR Case [sn_hr_core_case] table. Resolved is an OOTB Resolution code. Here is the list of OOTB State fields for HR 

Label 

Value
Draft1
Ready10
Awaiting Approval11
Work in Progress18
Closed Complete3
Closed Incomplete4
Cancelled7
Awaiting Acceptance20
Suspended24

I assume you want the state to remain as 'Closed Complete' or 'Closed Incomplete' and not 'Awaiting Acceptance.' Can you explain more about how you're trying to skip user acceptance? Have you modified the script on the UI Action Close Complete? Did you create a new flow in Workflow editor or Flow Designer?

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