subject persona unable to see hr payroll case in portal

[Ak8977]

the users on the subject person field and watchlist field and assigned to field were unable to see the hr payroll cases in the service portal/employee center.
But the assigned to person was able to see in backoffice.

How I can make subject person and watchlist person to  see the hr payroll case in portal.
thanks,

[Susan Britt]

Hi @Ak8977 - If you are using baseline functionality (no customizations to security),

• The Subject Person's visibility to the case is dependent upon the HR Service.  There is a checkbox on the HR Service that determines if the subject person can see the case or not.
• Opened For will have access to view in EC
• Watch List does not have access to the HR Case.  They are intended to get the notifications upon comments/updates to the case only.

[Ak8977]

Hello @Susan Britt ,

I would like to allow users in the watchlist to see the HR case. Could you help me to achieve this functionality.

Thanks,