The response template shows Please specify the Table Configuration while working in HR agent workspa

[Gaurav Vaze]

While working in the HR agent workspace, I'm finding an issue with the Employee relation table.

For cases related to the Employee relation table, the already configured response templates do not work
it shows 'Please specify the Table Configuration'

the responses are available in the classic view

please assist

guidance will be highly appreciated

[michaelj_sherid]

@Gaurav Vaze Out of the box the response templates are available for the ER cases. There may be something specific to your instance as to why they are not working. Can you send an image of what your response template object has for the configuration in UI Builder for HR Case mgmt., as seen below?

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[Gaurav Vaze]

I'm new to servicenow and dont exactly know what you are asking for
but there are the things I know for sure

for all rest COE's the response templates are getting fetched
and for Employee Relation , there are template created but those are not fetched

[michaelj_sherid]

Hi @Gaurav Vaze if you open UI Builder for HR Case Mgmt then click the drop down and go to Record > Case SRP. As seen below

Then scroll down to the Response templates object as seen in the image below and look at the config tab to the right. This is where the table is specified using the data binding feature.

[Gaurav Vaze]

Thank you for the guidance @michaelj_sherid 
here is the screenshot of the configuration