timezone not working

kali
Tera Contributor

‎11-17-2023 12:03 AM - edited ‎11-17-2023 08:27 AM

Hi All,

When user select time zone form the  portal , it is available only for the particular session time. When user logs off they need to select their time zone again , is there a workaround around it?

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3 REPLIES 3

Peter Bodelier
Giga Sage

‎11-17-2023 07:29 AM

Hi @kali 

 

What is myhrconnection portal? Is this a ServiceNow portal? If so, are you using some custom widget for this?

Without knowing any of you configuration, it's impossible to give a correct answer.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎11-17-2023 07:56 AM

@kali As @Peter Bodelier mentioned we will need more details to understand what is happening. Be that as it may, you can check to see if when you update the Time Zone in the portal is it updating the time zone on the user record? Lastly, what portal are you using (ESC, EC, EC Pro, or the standard sp)?

 

Regards,

Mike

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎11-17-2023 08:26 AM

@kali Here is a ServiceNow KB that may be your issue.

 

If my answer has helped with your question, please mark my answer as accepted solutions and give a thumb up.

 

Regards,

Mike

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