Transfer case COE is not displaying in pop up form.

[huntj06]

In Kingston, I was testing the "Transfer Case" to show to our HR team. By looking at the docs, you should be able to select the COE and transfer the case but I'm not able to get the COE to show up. I was expecting a reference field on that popup, but it seems like it's a string field and then even typing in a COE nothing ever appears.

Docs: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/task/TransferHRCase.html

Thanks!

[hollysnyder]

Hello!

This might be an accidental carryover of the documentation from Jakarta to Kingston. I checked in my personal developer instance (Kingston) and a client instance (Kingston), and neither one of them allowed me to select the COE. I received the same page you provided in the screenshot and was able to select from the HR Services in the instance. I have sent feedback to ServiceNow, suggesting an edit to that page.

With that being said, when you do select the HR Service you want to transfer the case to, it does put the case in the correct COE for the selected HR Service.

Hope this helps!

[michaelj_sherid]

It seems like your UI page is different. I do not see the drop down arrow on your field. Typing "Pay" would return anything with Pay in the Categorization (using OOB Data), or in the name of the HR Service.

Do you get any values returned when you type something that matches your HR Services or Topic Cat/Topic Detail? 

[huntj06]

I tried the actual service name, and I'm assuming I can use any name from any COE.

It fails as well:

We have a HR Service named "Verification of Employment", and it's not found either.

[_ _ _ _]

The popup likely has an error when rendering, based on the "Transfer case to" showing a text input next to it instead of a select dropdown. It looks like the sys_id of the sn_hr_core_service would be the input, which is not intended. This issue would need to be addressed before the Transfer case functionality works as intended (shown below):