In HRSD, I have created one Record Producer to create a case on HR Talent Management table from Employee Centre.
When I am submitting the request, only header is visible. Other than that, nothing is getting displayed on the screen.
And also, not able to find the request under 'My Requests'.
I have already tried to make the Application Restricted Caller Access for that table to Allowed. and also cleared the cache using cache.do.
Can someone please help me on this?
Hey @MdAnwarAhmed -
Are you able to share some screenshots on your record producer set up so we can see how it is constructed?
I just created a new record producer, tied to the hr talent management table, tied it to a new hr service, etc.. And submitted a new case using the new record producer, and here is what I can see:
And I can also see it under My Requests:
I did not do anything out of the ordinary in creating this. So, It may help us if you can share screenshots of your creation.
Thank you!
-Rob
What do you have within the Script field of the record producer - can you show us that?
I may need to add in something like this:
new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);
Can you also show us the other related tabs? Available for/Not Available for?
You can also check on the security as Wessel pointed out. Maybe there are some restrictions coming from there? If there are none, then you should be fine. You would mainly create COE Security Configuration policies when you want to limit certain cases, on certain hr tables, to certain groups.
Keep us posted on checking the above!
-Rob
