Unable to send notification for survey to opened for when case state chagnes to close complete

[Tahir Ahmed]

Hi

I have a requirement something like this:

**Hint: Business Rule will target “asmt_assessment_instance” table through GlideRecord**

*****Note: When the state on hr case will change to closed complete trigger condition will trigger a business rule, that business rule will trigger “assign.send_survey” OOTB event due to which notification will be send to the opened by of the hr case as a survey invitation.******

Survey trigger condition is: hr case state changes to closed complete

Details:

I had created a survey with the survey condition mentioned above, there was a business rule automatically attached to my survey condition when I saved the record.

this business has to trigger an event named assign.send_survey, then this event will send a notification to opened for user.

So I have decided to use this same business rule and added a script as mentioned in the above requirement with the following script:

function onAfter() {

    (new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, '8d3cd34397b031104b28b3e6f053afee');

    var gr = new GlideRecord("asmt_assessment_instance");

    if (gr.get(current.table_sys_id)) {

        gs.eventQueue('assign.send_survey', current, current.opened_for);

    }

}

still when the survey is not sent to the opened for kindly help

[Susan Britt]

Please attach a screenshot of your actual survey's Trigger Condition. 

• Make sure you have a user populated that it needs to send to
• Probability should be 100 or empty, if wanting sent each time
• Verify the Repeat Interval value

[Tahir Ahmed · Accepted solution]

Hi Susan
I have figured out what I was doing wrong with the help of my colleague. it was a minor mistake.

In the trigger condition I selected the HR Case table and when I was demo testing it I randomly chose open HR Case and changed its state to closed complete to check whether the email got sent to assignees or not, In all of this hurry I overlooked the key detail that was I had to test this with the cases that are made only on HR Case COE