Understanding execution time for date-based Activity Sets in ServiceNow HR

Sofia1994
Tera Contributor

Hello community,

 

I checked the servicenow documentation and one moment is not clear to me.

We have an activity set with trigger type duration, Date offset type: after, Date offset units: days.

And I don't understand what time servicenow triggers this activity. We want it to be triggered at 1 am, but I didn't find where I can specify time. And moreover, I don't understand how trigger happens: for example, for the date 25/03/2024 01:00:00 it was triggered at 26/03/2024 04:01:53, for 12/02/2024 01:00:00 it was done at 13/02/2024 01:32:45.

Is it random time or there is a logic? And if we want to use specific time, we should use advanced type of activity set?

 

Thank you in advance for your help!

 
1 REPLY 1

Susan Britt
Mega Sage
Mega Sage

Hey @Sofia1994 - The activity sets are re-evaluated based on the evaluation interval defined in the activity set table (sn_hr_le_activity_set).  This article explains how to change that.