Value is not populating in Intake form

[Gagana B N1]

Marked Fields are the Mandatory Fields when I select the above field as No. When I select the choice from dropdown and save the form from portal the value is not populating in the backend form. However, we see the description of the case already has that information but the value is not populating in the Intake form Fields tab. Can anybody help me to fix it?

[Dnyaneshwaree]

Hello @Gagana B N1 ,

First check you have filled values of all those variables in the catalog form before submitting request and ensure that are not hidden in portal. And second you need to check the UI policy scripts, UI action clear value checkbox and other scripts on your catalog item/ variables/ variable sets present for clear values true for those variables or not.

Please check below article:
https://www.servicenow.com/community/developer-forum/variables-not-showing-up-on-ritm-default-view/m...

[pk2184046]

HI Gagana,

There will be Ui policies which are configure for the respective variables.

Kindly check the ui polices conditions uncheck the value- applies on target record and in the ui action uncheck the clear the value variable.

Kindly uncheck the highlighted fields

It will work. Kindly check and let us know.