View is missing in HRSD module

Don Dom
Tera Contributor

‎12-05-2023 05:03 AM

Hello.

 

I have strange issue in QA.

 

In DEV and QA I got views:

DonDom_0-1701780826090.png

When I'm opening a case in DEV I see like 2 sections for this view.

 

DonDom_2-1701781043113.png

 

 

in the QA I just got this section with:

Comments/work notes

 

DonDom_3-1701781073421.png

 

 

 

Looks like first section is missing in QA for me but configuration is exactly the same in DEV and QA:

 

DonDom_4-1701781158331.png

 

What is wrong in QA? Config exists but it not visible.

Kindly please support.

 

 

 

 

0 Helpfuls
  • 190 Views
2 REPLIES 2

Community Alums
Not applicable

‎12-05-2023 05:16 AM

Hi @Don Dom ,

Please try Typing in the "Comments/work note" section, then Save.

Then check if you can see the activities. field.

 

 

0 Helpfuls

Don Dom
Tera Contributor
In response to Community Alums

‎12-05-2023 05:30 AM

Sorry mayb I wrote wrong.

 

In DEV I see 2 sections   RED and GREEN screen below:

DonDom_0-1701782959429.png

But in QA I see just section GREEN - the red is missing:

DonDom_1-1701782980683.png

 

We got exactly the same config for this VIEW in DEV and QA but in QA the RED section with many fields is missing...

 

DonDom_2-1701783020365.png

 

 

0 Helpfuls