- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 05:01 AM
I want to call one virtual agent designer topic into a different designer topic's node. Is it possible to do? If yes how can I do this?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-28-2024 07:06 AM
This is done by using topic block utility where we would need to use the 'use dynamic topic block' as true and then in the Dynamic topic block call the required topic name.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 05:04 AM
you can switch topics
Virtual Agent - How to switch Topics
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 07:15 AM
Hi @Ankur Bawiskar I don't want to switch the topics. I have 2 designer topics topic a & b.....and now in topic a i want to merge topic b as a node of topic a or if clicked on that node of topic a it should show up the topics of topic b. Could you please help me with this?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 07:29 AM
Please don't use this method, this is a legacy method and should NOT be used anymore. #badpractice
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-20-2024 07:31 AM
Hi there,
Can't picture yet what you are exactly after. Though have you considered using Topic Blocks? Or do a bit redesign so you can use Topic Blocks?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field