Virtual agent designer topic

Vaishali 11
Tera Guru

I want to call one virtual agent designer topic into a different designer topic's node. Is it possible to do? If yes how can I do this?

1 ACCEPTED SOLUTION

Vaishali 11
Tera Guru

This is done by using topic block utility where we would need to use the 'use dynamic topic block' as true and then in the Dynamic topic block call the required topic name.

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10 REPLIES 10

Hi Mark,

 

Yes I tried to use the topic block method, but is bringing up the pre-built topics to select but not the customized ones to choose from. Can you please suggest what am I missing here?

Customized ones should popup, can you share details?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi Mark,

 

Please see the below screenshot 

Vaishali11_0-1716290498469.png

here it's not giving the choice to select any customized topic.

My bad, I mean can you share the properties of your Topic? And I assume you made it active?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Vaishali 11
Tera Guru

This is done by using topic block utility where we would need to use the 'use dynamic topic block' as true and then in the Dynamic topic block call the required topic name.