Virtual agent designer topic

Vaishali 11
Tera Guru

I want to call one virtual agent designer topic into a different designer topic's node. Is it possible to do? If yes how can I do this?

1 ACCEPTED SOLUTION

Vaishali 11
Tera Guru

This is done by using topic block utility where we would need to use the 'use dynamic topic block' as true and then in the Dynamic topic block call the required topic name.

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10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

@Vaishali 11 

you can switch topics

Virtual Agent - How to switch Topics

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar I don't want to switch the topics. I have 2 designer topics topic a & b.....and now in topic a i want to merge topic b as a node of topic a or if clicked on that node of topic a it should show up the topics of topic b. Could you please help me with this?

Please don't use this method, this is a legacy method and should NOT be used anymore. #badpractice

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Can't picture yet what you are exactly after. Though have you considered using Topic Blocks? Or do a bit redesign so you can use Topic Blocks?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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