virtual agent topic

nitesh83
Tera Contributor

‎05-13-2024 02:15 AM

in virtual agent topic list   HR admin can see all the topics even if topics is assigned  for a specific role . So wanted to check does HR admin has the privilege to see all the topic even if topic is only set for certain roles (ex : user onboarding) 

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Rob Sestito
Mega Sage

‎05-13-2024 11:08 AM

Hello @nitesh83 - 

Yes, this is normal.

 

You can always go to the roles table to check on what a specific role is and if it is connected to or inherited from any other roles.

RobSestito_0-1715623411291.png

RobSestito_1-1715623456734.png

 

You can click in to the role and then follow along what else it gets/comes with it.

For this example: the sn_hr_core_admin role, this role also gets the following:

RobSestito_2-1715623574317.png

RobSestito_4-1715623612646.png

 

Clicking into the va.admin role you see there, that also contains:

RobSestito_5-1715623655093.png

 

So, it is perfectly normal for the user with the HR Admin role, to see topics within VA.

Hope this helps,

-Rob

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