virtual agent topic
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05-13-2024 02:15 AM
in virtual agent topic list HR admin can see all the topics even if topics is assigned for a specific role . So wanted to check does HR admin has the privilege to see all the topic even if topic is only set for certain roles (ex : user onboarding)

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05-13-2024 11:08 AM
Hello @nitesh83 -
Yes, this is normal.
You can always go to the roles table to check on what a specific role is and if it is connected to or inherited from any other roles.
You can click in to the role and then follow along what else it gets/comes with it.
For this example: the sn_hr_core_admin role, this role also gets the following:
Clicking into the va.admin role you see there, that also contains:
So, it is perfectly normal for the user with the HR Admin role, to see topics within VA.
Hope this helps,
-Rob