Attached mail shows 0 byte after email to case

[abirakundu23]

Hi All/ @Sandeep Rajput ,

We have added '.tif ','.tiff', '.ico' file extension in this property 'glide.attachment.extensions'.

whenever we have sent file extension below 12kb over mail its shows 0 byte, if we used below other extension 

.ppt
.pptx
.xml 
.zip 
.dat 
.eml 
.ogg 
.ico 
.pfx
.gif
.csv & .eml .

We have not faced any issues.

Could you please suggest?

[Sandeep Rajput]

@abirakundu23 Set the value of the following property to zero and your attachments will not be filtered.

glide.email.inbound.image_sys_attachment.filter.minimum_bytes

Hope this helps.

[abirakundu23]

Hi @Sandeep Rajput ,

Could you please confirm of my below query?

ServiceNow don't support preview document for .eml  Its showing like that only.

Similar for tif, tiff files. is it expected behavior think so ?  

[Sandeep Rajput · Accepted solution]

@abirakundu23 According to the ServiceNow support only following are the file types supported for document preview 

File types supported: Microsoft Office, PDF, PNG, JPEG files. Other file types will continue to be downloaded by default.

Here is the link to support article confirming the same https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854567.

Please don't forget to mark the responses helpful and correct.